Terms of Service

1. Agreement

By creating an account or using Aith3r OS ("the platform"), you agree to these terms. If you are accepting on behalf of an organisation, you confirm you are authorised to do so, and "you" means that organisation.

2. The service

Aith3r OS is a multi-tenant platform for the startup ecosystem: startups run their company on it, and accelerators, investors, and public innovation bodies use it to manage programmes, portfolios, and applications. The platform is under active development and we add and change features over time.

The platform is currently offered as an early-access service. We aim for high availability but do not offer a contractual uptime guarantee at this stage. If your organisation requires a service level agreement, contact us.

3. Accounts and access

• You are responsible for activity under your account and for keeping your sign-in secure.
• Access is granted per organisation, and each plan includes a limited number of seats.
• You must not share accounts, attempt to access another organisation's data, probe or circumvent our security controls, or use the platform to break the law.

4. Your data and content

You own your content. Everything you enter or upload — your profile, canvas, OKRs, roadmap, risks, plans, and documents — remains yours. You grant us only the licence needed to host, process, and display it so we can operate the platform for you, including running the AI features you choose to use.

You are responsible for having the right to upload what you upload, and for not uploading content that is unlawful or infringes someone else's rights.

How we handle personal data is described in our Privacy Policy.

5. Plans, trials, and billing

• We offer a free tier and paid tiers. Current pricing and what each tier includes are shown in the product.
• Paid plans are billed per organisation, in advance, on a recurring basis, via Stripe.
• Trials are time-limited. When a trial ends, your account becomes read-only rather than deleted — your data stays intact and becomes editable again when you subscribe.
• Plans include limits on seats and on AI operations. We may apply fair-use limits to protect the service.
• You can cancel at any time; cancellation takes effect at the end of your current billing period. We do not generally give refunds for partial periods, but contact us if something has gone wrong.
• We may change pricing with reasonable notice to existing subscribers.

6. AI features

Some features use AI to extract, summarise, or analyse content you provide — for example, building a company profile from a document you upload.

AI output can be wrong. It is there to save you effort, not to be relied on as advice. Always review AI-generated content before acting on it or sharing it. Where AI is used to assist an assessment, a human reviewer makes the decision.

7. Availability and changes

We may modify, suspend, or discontinue parts of the platform. Where a change materially reduces functionality you rely on, we will give reasonable notice. We perform maintenance and may need to take the service offline occasionally.

8. Termination

You may stop using the platform and close your account at any time. We may suspend or terminate access if you materially breach these terms, use the platform unlawfully, or fail to pay. On termination you can request an export of your data; see the Privacy Policy for retention and deletion.

9. Liability

The platform is provided "as is" to the fullest extent permitted by law. We do not exclude liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.

Otherwise, and to the extent permitted by law, we are not liable for indirect or consequential loss, loss of profits, or loss of data, and our total liability in any 12-month period is limited to the amount you paid us in that period.

10. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, unless a separate signed agreement between us says otherwise.

11. Contact

Questions about these terms: hello@aithereon.com.